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Last updated: October 12, 2026
At Snakelace, we want you to feel 100% confident in your purchase. Every order is protected by our 90-Day Money-Back Guarantee. This policy is aligned with applicable international consumer protection standards.
If you are not fully satisfied with your purchase, you can contact us within 90 days of delivery and we will help you with a replacement or a full refund, quick and hassle-free.
A replacement or full refund will be issued at no additional cost in the following cases:
– You are not satisfied with the product and contact us within 90 days of delivery.
– The product has a manufacturing defect.
– The product was damaged during shipping (please report it within 48 hours of delivery, including photos of the packaging and product).
– You received a different product than the one ordered.
To start a request, please contact us with the following information:
– Order number
– Photos of the product and packaging (if applicable)
– Brief description of the issue or reason for the request
Our team will review your case and respond within a maximum of 5 business days. Approved refunds are issued to the original payment method.
Returns or refunds will not be accepted in the following cases:
– The request is made more than 90 days after delivery.
– The product shows damage caused by misuse or improper handling.
This guarantee does not limit any rights you may have under the consumer protection laws applicable in your country.
📩 For any inquiries regarding returns or support, contact us at:
our contact page